Featured Publishers

Explore our curated collection of top-tier publishers specializing in building codes, professional standards, and technical documents. Each logo represents a trusted source of industry-leading information.

Click on a publisher's image to browse their available publications and find the resources you need to stay up-to-date with the latest standards and regulations

Rapid Assistance Portal

What is DocuCodes and what products do you offer?

DocuCodes is a premier provider of comprehensive building codes, professional standards, technical documents, and a wide array of specialized books. We serve professionals in the construction and engineering industries, delivering essential resources to ensure compliance, enhance productivity, and drive excellence in your projects. Our product offerings include building codes, professional standards, technical documents, and other crucial publications, available in various formats such as softcover, hardcover, secure PDF (Adobe), ePub, Kindle, spiral bound, loose leaf, audio files, and USB drives.

How do I place an order and what are the payment methods?

Placing an order with DocuCodes is straightforward. Simply browse our catalog on the website, add the desired items to your cart, and proceed to checkout. We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. At checkout, you will also choose your preferred shipping method, with options for standard and expedited shipping.

How safe is my personal information?

Your privacy and security are our top priorities at DocuCodes. We are PCI DSS (Payment Card Industry Data Security Standard) compliant, which means we adhere to strict security standards designed to protect your payment and personal information during and after transactions. PCI compliance ensures that our systems are secure, reducing the risk of data breaches and fraud. Additionally, our website is secured with SSL encryption to further safeguard your data.

How can I contact customer support?

For any inquiries or assistance, you can contact our customer support team through our Contact us page.

What are the shipping options for physical books (softcover and hardcover)?

We offer standard shipping (5-7 business days), expedited shipping (2-3 business days), and overnight shipping for physical books. Shipping costs vary based on weight and destination. How are PDF documents delivered? PDF documents are delivered electronically. You'll receive an email with a secure download link immediately after your purchase is complete.

What is your return policy?

physical books - We accept returns of unused, undamaged physical books within 30 days of delivery. Please contact our customer service for a return authorization before sending any items back.

PDF purchases - Due to the nature of digital products, we generally do not offer refunds for PDF purchases. However, if you experience technical issues with your download, please contact our support team for assistance.

How do I track my book shipment?

Once your order ships, you'll receive an email with a tracking number. You can use this number on our website or the carrier's site to track your package.

Do you offer any fraud prevention measures?

Yes, we implement robust fraud prevention measures including address verification (AVS), CVV checks, and 3D Secure authentication. These tools help protect both our customers and our payment processor from fraudulent transactions.

What steps do you take to ensure PCI compliance?

We maintain strict PCI DSS compliance to protect cardholder data. This includes regular security audits, encrypted data transmission, and limited access to sensitive information. We also work with PCI-compliant payment gateways to further enhance security.

What security measures do you use to protect my payment information?

We implement robust security measures including encryption of sensitive data, multi-factor authentication, and regular security audits. We also use advanced fraud detection tools that monitor transactions for suspicious activity.

How can I protect myself from fraud when making online purchases?

To protect yourself, always use strong, unique passwords for your accounts, be cautious of phishing emails or suspicious links, and regularly monitor your account activity. We also recommend using our secure payment options and verifying the authenticity of websites before entering payment information.

What should I do if I suspect fraudulent activity on my account?

If you notice any suspicious activity, contact our customer support immediately. We have a dedicated team to handle fraud reports and can quickly freeze your account to prevent further unauthorized transactions

Do you use address verification (AVS) for online transactions?

Yes, we use address verification services (AVS) as part of our fraud prevention strategy. This helps us confirm that the billing address provided matches the one on file with the card issuer, adding an extra layer of security to online transactions.