Frequently Asked Questions

DocuCodes is a premier provider of comprehensive building codes, professional standards, technical documents, and a wide array of specialized books. We serve professionals in the construction and engineering industries, delivering essential resources to ensure compliance, enhance productivity, and drive excellence in your projects.

DocuCodes offers an extensive range of products, including building codes, professional standards, technical documents, and other essential publications. Our catalog is meticulously curated to cover various aspects of construction and engineering, catering to the diverse needs of industry professionals.

Our products are designed for architects, engineers, builders, contractors, and other professionals in the construction and engineering sectors. Whether you are working on residential, commercial, or industrial projects, DocuCodes provides the necessary resources to support your work and ensure regulatory compliance.

Our products are available in multiple formats to accommodate your preferences and requirements:

• Softcover: Ideal for those who prefer a flexible and lightweight option.

• Hardcover: Durable and perfect for frequent use or long-term reference.

• Secure PDF (Adobe): A digital format that ensures the integrity and security of the document while being convenient for on-the-go access. Note that all PDFs are provided in Adobe format.

• ePub: Compatible with various eReaders for a seamless reading experience.

• Kindle: Specifically formatted for Amazon Kindle devices.

Please refer to the specific product page for detailed information on the available formats for each document or book.

At DocuCodes, we are committed to ensuring that all our documents and standards are regularly updated to reflect the latest regulations and industry standards. You can trust us to provide the most current and accurate information available.

Placing an order is straightforward. Simply browse our catalog on the website, add the desired items to your cart, and proceed to checkout.

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

We offer several shipping options, including standard and expedited shipping, tailored to the format of the products you have purchased. Here’s how each format will be delivered:

• Softcover Books: These are shipped in protective packaging to prevent any damage during transit. Depending on your selected shipping method, your softcover books will arrive through standard mail or expedited delivery services.

• Hardcover Books: Hardcover books are packed securely to ensure they remain in pristine condition. These are typically shipped in sturdy boxes with additional padding to safeguard against any bumps along the way. You can choose standard or expedited shipping at checkout.

• Secure PDF (Adobe): Digital products like Secure PDF (Adobe) documents are not shipped physically. Instead, they are delivered electronically via a secure download link sent to your email immediately after purchase. This ensures you can access your documents instantly without waiting for physical delivery.

• ePub: ePub files are delivered electronically via email. Upon purchase, you will receive a download link that allows you to access your ePub files on compatible eReaders and devices.

• Kindle: Kindle format documents are also delivered electronically. You will receive a download link via email that you can use to add the document to your Kindle library.

• Spiral Bound: For those who prefer spiral-bound books, these are shipped in protective packaging to ensure they arrive in perfect condition. Spiral-bound books are ideal for easy page turning and flat-lay reading, perfect for use in the field or on the go.

• Loose Leaf: Loose leaf documents are shipped in binders or protective folders to keep the pages organized and secure. This format allows for easy insertion and removal of pages as needed.

• Audio Files: For audio format documents and books, these are delivered electronically via a secure download link sent to your email. You can listen to your audio files on various devices at your convenience.

• USB Drive: For those who prefer a physical copy of digital documents, we offer delivery via USB drive. The USB drive will be shipped to you in protective packaging, containing all the necessary documents preloaded for immediate use.

The shipping method and cost will be calculated at checkout based on your location, the size of your order, and the format of the products you have purchased. This ensures you receive your items in the most efficient and cost-effective manner possible.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the carrier's website.

While you do not need an account to place an order, creating an account allows you to track your orders, save your favorite products, and receive updates on new products and promotions.

For any inquiries or assistance, you can contact our customer support team right HERE.

If you experience any issues with your order, please contact our customer support team immediately. We will work diligently to resolve the problem and ensure your satisfaction

Yes, you can update your account information by logging into your account on our website and navigating to the account settings section.

How will my information be used?

Please view our PRIVACY POLICY.

If you need to reset your password, simply click on the "Forgot Password" link on the login page, and follow the instructions to reset your password via email.

We offer a 30-day return policy for most physical products. Please refer to our return policy page for detailed information and instructions on how to initiate a return. Please note that digital products, such as secure PDF files, ePub, Kindle, and audio files, are not eligible for returns or refunds. We will refund for a defective item only concerning any digital product. Thank you for your understanding.

Refunds are typically processed within 7-10 business days after we receive the returned item. You will receive a confirmation email once the refund has been issued.

Certain items, such as digital downloads and custom documents, may not be eligible for return. Please check our return policy page for specific detail

Yes, we take your privacy and security very seriously. Our website is secured with SSL encryption to protect your personal information. Please review our privacy policy for more details.

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. Please check the shipping options at checkout for more information.

Yes, you can save items to a wishlist by creating an account and adding products to your wishlist. This allows you to easily access and purchase your favorite items later.

Each product page includes detailed information about the available formats for that document or book. Please refer to the product page to see the formats offered.

If you need further assistance, please don't hesitate to reach out to our customer support team. We are here to help and ensure you have a seamless experience with DocuCodes.